CL&P responds to outages from heavy snow, high winds
Operational Status: WARNING MODE
CL&P has activated its Emergency Preparedness and Response Plan. The safety of our customers and employees is our top priority.
· CL&P is responding to approximately 6,400 customers without power, caused by heavy, wet snow and high winds overnight.
· Customers are encouraged to report power outages by calling 800-286-2000, or visiting www.cl-p.com.
· Safety First and Always: employees have been notified of the following safety messages:
o Use caution when working in slippery conditions
o Work Sites: Hazard identification and control
o Safe Driving: Clear vehicle of snow, slow down
· It is extremely important that our customers stay away from downed wires and anything the wires may be touching. Customers should call 9-1-1 to report them and protect others from harm. Additional safety tips on downed wires and more can be found here: http://www.cl-p.com/Home/Safety/Safety/?MenuID=4294984945
STAFFING/RESOURCE PLANNING (numbers are approximate)
· CL&P Line Crews: 130 crews (260 workers) available
· Contractor Line Crews: 34 crews (68 workers) available
· Tree Crews: 150 crews (300 workers) available
· CL&P Employees: All remain prepared for storm duty, including patrollers, wires-down guards and Town Liaisons.
· Crews and other support personnel: Being redeployed to areas with trouble spots.
· Customer Care has handled 1,500 calls overnight until 8 a.m. today. The service level is 94% of calls answered within 30 seconds, and an average speed of answer of nine seconds.
· State and municipal communications are being distributed as they become available.
· No municipalities have requested a Town Liaison for support; the Community Relations team is actively working with their municipalities.
· CL&P’s operational status is currently in Warning mode.
· CL&P is prepared for a Level One event. Details may change, depending on actual weather conditions.
· The CL&P Emergency Operations Center in Berlin is fully staffed at this time.
· All work continues to be dispatched as normal from the Berlin System Operations Center (SOC).